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Image by Mario Gogh

Process Analyst

Bangalore | 01 - 05 years of experience

Image by Mario Gogh
Image by Mario Gogh

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Employment History!

Job Description

Naptico Services Pvt Ltd
 

About the Role:

We are looking for a detail-oriented and analytical Process Analyst to evaluate and improve our business processes. The ideal candidate will work closely with different departments to map workflows, identify inefficiencies, and recommend improvements to boost performance, productivity, and customer satisfaction.

Key Responsibilities

  • Analyze and document existing business processes using workflow diagrams and reports.

  • Identify process gaps, bottlenecks, and areas for improvement.

  • Work closely with cross-functional teams to gather requirements and align process changes.

  • Assist in the design and implementation of optimized processes and systems.

  • Monitor the effectiveness of new processes and track key performance indicators (KPIs).

  • Conduct regular process audits to ensure compliance with company standards.

  • Support the development of training materials and standard operating procedures (SOPs).

  • Provide insights and data-driven recommendations to management.

  • Stay up to date with industry best practices and trends in process improvement.

  • Any other responsibilities as deemed fit by management.

Requirements

  • Bachelor’s degree in business administration, Operations Management, or a related field.

  • 2–4 years of experience in process analysis or business operations.

  • Strong analytical and problem-solving skills.

  • Excellent communication and documentation abilities.

  • Proficient in MS Office, flowcharting tools (e.g., Lucidchart, Visio), and data analysis tools.

  • Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

  • Ability to work independently and collaboratively in a team environment.

  • Strong attention to detail and organizational skills.

  • Location: Bangalore

  • Job Function: IT Services

  • Role: Process Analyst

  • Job Id: NSPL-25-109
     

  • Industry Type: IT Services & Support

  • Employment Type: Full Time, Permanent

  • Qualifications: Bachelor’s or master’s degree in business administration, Operations Management, or a related field

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